Digital transformation and customer care - how to digitalize the image perceived by your customers?
Your Customer Care department is the frontline of your company and the visible part of your digital transformation. To digitalize your image, you must start with the relational aspect of your business to offer an outstanding customer experience.
How to catch up with your customers behaviors' evolution? What do they expect from you?
In this session we will review the various levers of a successful Digital Transformation from a Customer Care perspective and define bottlenecks you will need to address to offer an outstanding customer experience.